Integrated DDoS Protection
Our network equipment across all locations is backed by enterprise grade DDoS protection gear to ensure your services stay online even in the event of an attack. All products are protected without additional charge, but the protection capacity can vary depending on which product you have ordered.
You also have the possibility to order a Cloudflare setup for the IP address or domain name. Please contact our sales department for more details.
Protected Attack Types
For IP address or domain name
- Full DDOS protection setup
- Hidden server IP address
- SSL/TLS Certificate
Depending on the product you have the choice of up to 2 locations to deploy your services.
Our network engineers are continuously optimizing the routing to ensure low latency and high bandwidth throughput across all datacenter locations. Customers additionally have the option to request custom routing.
Service Level Agreement
All products come with an SLA and the resulting availability guarantee as defined in the product description. The percentage defines an effective approximate availability provided by the given product platform to inform every customer of the reliability to be expected from the service in question. Account credit will be issued as hourly price percentage of the product affected by the outage.
Our uptime guarantee is provided on a best effort basis. Customers will receive account credit should service availability fall below the given guarantee.
|Availability||Outage Timeframe||Credit Amount|
|99.99%||1 hour / year||1.25% / hour|
|99.98%||2 hours / year||1.00% / hour|
|99.95%||4 hours / year||0.75% / hour|
|99.90%||8 hours / year||0.25% / hour|